OTB's Litigation Practice Area Template (PAT) is priced on a per user license basis. The number of licensed users must match the number of the firm's Time Matters™ licensed users. If you increase your Time Matters user licenses in the future, you MUST increase your OTB PAT user licenses. In other words, if you have 15 Time Matters licenses, you must also have 15 licenses for the Litigation PAT regardless of the number of the actual users within your firm that will be using the template.

OTB Practice Templates are ordered by fax. Because we need your Time Matters serial number, Time Matters should already be installed on your system before you order your OTB Practice Area Template. If you are ordering our products at the same time you are ordering Time Matters, call us so we can discuss how we can coordinate the purchases.

Please use the following steps to place your order:

• Download and complete the Practice Template Order Form. Click on the order form to the right to open it in your browser; right click and select Save Target As ... to save it to your computer.
• Provide us a copy of your Time Matters serial number and licensing information using one of the two methods set out below:

• For Time Matters 6 or 7, open Time Matters
• Go to Help > System Information
  
• Press Print ... you will fax us the first page only, or
  

• For any Time Matters 5, 6, 7, 8, 9 or above, open Time Matters
• Go to Help > About Time Matters (you will now be able to see the serial number and licensing information)
• Hit the Print Screen (prt sc) button at the top right of your keyboard
• Open Word or WordPerfect
• Press Ctrl-V to paste the screenshot into the document
• The Time Matters screen should now appear in your document
• Print the document 
  

• Fax the completed order form and system information page or screenshot to 815-301-9588.

Orders are fulfilled within 48 hours or two business days of receipt of your order.

Sale is subject to acceptance, License Agreement, Limited Warranty, and Satisfaction Guarantee.

Returns & Refunds
Refund of the full purchase price (less S&H) of the Practice Area Template is available within 60 days of delivery of the first purchase of the Practice Area Template.

To receive a refund, call 919-677-1415 for a Return Merchandise Authorization (RMA) number, return the Practice Area Template(s) by a means that provides proof of delivery, prepaid, in good condition, including all CDs and manuals, and show the RMA on the return package. A refund will be issued within 30 days of receipt of your return.

Two hours of installation service and orientation are included in the purchase price that is subject to being refunded. Services in addition to those that are included with the purchase of a Practice Area Template are non-refundable (e.g., if an OTB consultant spends 2 additional hours working with you on customizing your setup, doing data conversion, training, etc.).

Technical Support
Because OTB's Practice Area Templates are "add-ons" to Time Matters, and will likely be quickly modified to meet your firm's specific needs, the purchase of an OTB Practice Area Template does not include any additional technical support beyond the initial two-hours installlation and orientation session.

• Networking and computer problems should be referred to your local computer consultant.
  
  
• General Time Matters issues should be directed to LexisNexis Tech Support in accordance with their policies and procedures and pursuant to your agreement with them (see http://www.lexisnexis.com/law-firms/practice-management/specialized-law/time-matters.aspx?content=for-customers).
  
  
• Changes, enhancements, training, and additional firm-specific customization can be obtained by contacting OTB at 919-677-1415.
  
  
• If a Practice Area Template does not appear to be working as represented in the documentation, please fill out and submit the problem form under the Services section of this web site. An OTB consultant will respond by email or phone within 48 hours.