BKexpress Special Edition is generally for medium to larger firms whose practice is solely bankruptcy, but also includes smaller firms with “large firm vision,” that:

• Expect to grow to 40 or more petitions per month.
• Are filing petitions at an increasing rate.
• Need to maximize their productivity and efficiency to keep costs under control while their revenue increases.
• Typically have multiple offices, and many users.
• Heavily utilize web site and/or direct mail marketing campaigns.

BKexpress Special Edition has all the features of the Standard Edition, plus:

Bankruptcy Case Management and Workflow: 

• More than 50 customized Contact, Event, and ToDo data collection forms for Chapter 7 and 13 Cases.

Call Center/Client Acquisition

• Tracking and managing outgoing calls to Internet and other leads to increase the likelihood of setting an initial conference.
• Tracking the quality of appointment setting employees, the quality of interviewers, and other aspects of the pre-petition process.
• Tracking the quality of appointment setting, the quality of interviewers, and other aspects of the pre-petition process, by office.
• Appointment confirmation call system to increase show rates.
• No-Show/Hire-Later follow-up system to recapture appointments that don’t show or don’t initially retain.

Multiple and Remote Offices

• Handles all types of multiple or remote offices – fully-staffed, partially staffed, appearance offices.
• Appearance attorney system to cover remote meetings and hearings.
• Remote paralegal/staff support with paperless office capabilities.

Advanced Pre-Petition Business Workflow

• Advanced Quick Tabs on the Event and Case lists provide the ability to track the high volume of pre-petition appointments.
• Customized “Next Step” workflow processing facilitates the large volume of cases by using alpha ranges, chapter, responsible attorney and a variety of other ways to establish staff responsibility.
• Database audits every three months to make sure the system is being used properly.

Dismissal System

• Because approximately 70% of all Chapter 13’s are dismissed prior to discharge, reducing the number of dismissals, and increasing the number of clients you re-file after dismissal, has a great effect on profitability.
• Maximizes your chance to avoid dismissal by re-filing, reinstating, or converting.
• If a case is dismissed, maximizes the opportunity to re-retain the client and re-file.

CLIQ – Client Question and Complaint System

• Manages the large volume of client and creditor calls, yet remains responsive.
• Increases client satisfaction by promptly and proactively staying on top of questions and complaints.
• Triages incoming questions and complaints to make sure the best and most economical staff member responds to the question

Advanced Metrics

Reporting and tracking systems that help you effectively manage the business, staff and operational efficiencies and profitability of your practice:

• Show/no-show rates.
• Best appointment setter.
• Best interviewer.
• Disposition ratios of your various pre-petition meetings.
• Length between various phases of the work flow process.
• Retain ratio of your intake attorneys/interviewers.
• Advertising referral reports.
• Retain/Filing ratios.
• More…

FCRA Cases

For Max Gardner Boot Camp graduates, BKexpress helps you identify your FCRA,FDCPA, and other loan abuse cases.

Implementation

• BKexpress Special Edition is licensed on an annual subscription basis for $995 per user.
• Implementation is tailored to each firm, and may include customization, data conversion, and training. Contact us for further information.